Quick Answer: Can You Redirect A Hermes Parcel?

Can you drop off Hermes at post office?

Drop off services are offered by Collect Plus, Hermes, UPS, DPD and Parcelforce.

Be aware that you cannot drop off parcels at a Royal Mail sorting office – only Post Office branches and Parcelforce Depots..

What is the latest time Hermes delivers?

Couriers work from 8am to 8pm on Monday to Friday and from 8am to 6pm on Saturdays – but not on bank holidays. At the moment, we don’t collect parcels on Sundays…

Does the post office reimburse for lost packages?

A claim for a damaged package is very straight forward. If the item was insured and the USPS staff damaged the item while in their possession, a claim will reimburse you for the loss. Keep in mind you need a proof of value or an estimate of the cost to repair the items that were damaged.

What happens if a parcel goes missing?

If it is confirmed that your parcel is missing, then you are entitled to compensation for your loss. The value you will receive depends on the value of the parcel and its insurance coverage. Keep in mind that you will receive a reimbursement for the loss and not the value of the insurance coverage.

Can you refuse a Hermes parcel?

You can refuse the delivery in person when the courier arrives at your address or have someone else do it on your behalf. If you were not at home when the courier had arrived and your parcel was left at your door, call the courier company and inform them that you refuse the package.

Does Hermes give you a time slot?

Hermes will text/email you on the morning of your delivery, with a time slot of 3 hours in which your parcel will be deliverd in. If you know you are not going to be in, you can arrange for your parcel to delivered to a safe place, your neighbour or you can change the delivery day/time.

Can you track your Hermes driver?

You can track your Hermes parcel delivery and find your item’s current whereabouts with the quick and simple Parcel2Go.com tracking tool. Enter Your Tracking Reference: Can’t find your P2G reference number? Entering your Hermes tracking reference will also work.

How do I speak to a real person at Hermes?

Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.

Who is responsible for a lost package?

The short answer is: The seller, which means you, the business owner. Obviously, if you printed the wrong address on the shipping label, didn’t include a return address, or poorly packaged the item, it’s 100% on you to compensate the customer with a new shipment or a refund.

Can I change my delivery address with Hermes?

You can change your delivery address if you won’t be home on the date of delivery. Your courier may leave your parcel in a safe place if it does not need a signature. It is possible to divert your parcel to the home of a trusted friend. You simply need to enter the 16-digit tracking number and delivery postcode.

What do I do if my Hermes parcel is not delivered?

If you’re still waiting on your parcel and it’s been with us for over 7 days, please let the sender know so that they can get in touch with us, and we can look into it.

Why has my Hermes parcel not arrived?

We have had a problem delivering your parcel, most likely due to an incorrect address. If you are the shipper of the parcel, please contact us, with contact details for the recipient. If you are the recipient of the parcel, please contact your shipper, and they will be able to resolve this on your behalf.

How do I contact a lost Hermes parcel?

If you’d prefer to speak to us, you can call us 8am-6pm Monday to Saturday on 0330 808 5456 – make sure you have your tracking code or 8 digit calling card number to hand. You’ll get the most up to date information on your parcel. If you still need help you can speak to one of our customer service agents.

Is Hermes cheaper than Royal Mail?

As a popular courier service, Hermes delivery costs are fairly straightforward and just like Royal Mail, they tend to be more cost-effective for businesses sending lighter weight packages. It’s worth noting that there is a 15kg and/or 1.2m parcel limit when using this courier service.

Can I speak to a human at Hermes?

To speak to Hermes on the phone, call 0330 333 6556. … When somebody answers your call, you can get assistance with your own delivery. Another helpline is 0330 333 6556, but this one requires you to enter a 16-digit parcel reference number or 8-digit calling card number.

How do I complain about Hermes UK?

HERMES COMPLAINTS Give the company’s customer service representatives a call at 0330 333 6556 or send them an email at hermessupport@myhermes.co.uk. They will typically address the complaint within the same working day.

Where can I send back a Hermes parcel?

Hermes ParcelShops are a really easy way to send, collect and return your parcels. Your nearest ParcelShop will be a local shop meaning it’s nearby and open at times that suit you. You can send and return parcels at a ParcelShop quickly and easily – no more rushing to the Post Office at lunch time!

How do I return a Hermes parcel?

Here’s how it worksChoose your retailer. We return parcels to over 240 retailers. … Enter your order reference and email. That’s all the info you need to return your parcel. … Drop off your parcel at your nearest ParcelShop. Print your returns label and drop your parcel off at your nearest ParcelShop.

Where does my package go if I not home?

Delivery If Recipient Is Not Home If no one is home when the letter carrier attempts delivery, the letter carrier will leave a notice and return the item to the Post Office. Check the notice for specific instructions or call 1·800·ASK·USPS to have the mail redelivered.

Where does my parcel go if undelivered?

If there’s no return address or franking mark on the item, we’ll send it to the National Returns Centre (NRC). We’ll then open the item to try and find a sender’s address. If we do, and the contents aren’t newspapers, magazines or advertising materials, we’ll then return it to the sender.