Question: How Do I Return My Hermes Parcel?

How do I cancel my Hermes parcel?

You can cancel your order before 10pm on the day you made the booking.

The refund will be back in your account in 3 to 5 working days.

If you need to cancel your order after 10pm on the day you booked, you can get help to complete your refund from our customer service team..

Is Hermes return free?

If your return is free, you can take your item to any ParcelShop with a Print In-store device without booking online first. Simply select your retailer, enter your return information, print your label and hand the parcel to a member of store staff.

What happens if Hermes lost my parcel?

We’re 100% dedicated to ensuring every parcel arrives safely, but unfortunately, a small number do become damaged or lost within our network. If this happens, we will seek to remedy this and we are happy to pay up to the level of cover selected by the customer, for included items.

How do I send a parcel via Hermes?

Sending your parcels with Hermes is QUICK and EASY.Fill in the basics. … Choose your delivery service. … Fill in your parcel details. … Let us know where it’s going. … Pay and print your parcel.

Is Hermes or Royal Mail better?

I also use both and Royal Mail are much better. They do not break anything, extremely rare delivery problems for parcels (large letters are more common). Hermes on the other hand will break anything, no matter how you pack it and delivery problems are much more common.

Who is the best parcel delivery service?

Ranked: delivery firmsCollectPlus.DPD.Royal Mail.Amazon Logistics.DPD Local.DHL.UPS.FedEx.More items…•

Can I refuse a parcel?

Can you refuse a parcel delivered to you? Yes. … You don’t have to accept the delivery or any package that you either did not request it or you don’t want it. You can refuse the delivery in person when the courier arrives at your address or have someone else do it on your behalf.

How much does it cost to send a Hermes parcel?

PricingWeightParcelShop Drop-offCourier Collection0-1kg Medium£3.38£3.811.01-2kg Medium£3.38£3.812.01-5kg£4.69£5.455.01-10kg£6.19£6.553 more rows

Can you drop off Hermes at post office?

Drop off services are offered by Collect Plus, Hermes, UPS, DPD and Parcelforce. … Be aware that you cannot drop off parcels at a Royal Mail sorting office – only Post Office branches and Parcelforce Depots.

Is Hermes cheaper than Royal Mail?

As a popular courier service, Hermes delivery costs are fairly straightforward and just like Royal Mail, they tend to be more cost-effective for businesses sending lighter weight packages. It’s worth noting that there is a 15kg and/or 1.2m parcel limit when using this courier service.

How do I know when my Hermes parcel will be collected?

You can expect your parcel to be collected between 8am to 8pm Monday to Friday, and between 8am to 6pm on Saturdays. We don’t collect parcels on Sundays or on bank holidays. Don’t forget, you can also use any one of our ParcelShops to drop off your parcel at a time to suit you.

How do I contact my local Hermes courier?

If you’d prefer to speak to us, you can call us 8am-6pm Monday to Saturday on 0330 808 5456 – make sure you have your tracking code or 8 digit calling card number to hand. You’ll get the most up to date information on your parcel. If you still need help you can speak to one of our customer service agents.

What size parcel can I send with Hermes?

Your parcel can weigh up to 15kg and should be no more than 120cm long and have a combined length and circumference of no more than 245cm. Even our very small postable parcels also have to meet some size requirements (no more than 23cm wide, 35cm long and between 1 and 3cm deep) to be letterbox friendly.

Can my Hermes parcel be collected?

You can book your collection up to 7 days in advance or as early as tomorrow. Just book before 10pm and a courier will collect your parcel the next day, between 8am and 8pm – you’ll receive a 2-hour time slot on the day.

How do I send a parcel by Hermes UK?

Send from your local ParcelShop Send your parcel from a ParcelShop, based in more than 5,000 local businesses across the UK. Book online or with our app and drop it off in your local ParcelShop, or use a Print In-Store device to do it all in the shop.

Can you refuse a Hermes parcel?

What can I do if the person I’m sending the parcel to doesn’t want it any more? If the person receiving the parcel no longer wants it, the best thing is to ask them to refuse the parcel upon delivery. The courier will then return the parcel and we’ll arrange for it to be sent back to you.

How do I send a parcel by courier?

How to send a parcel in five easy stepsLabel your parcel. It goes without saying that your parcel should contain both the sender’s and the recipient’s address. … Picking a courier service. The second step is picking a courier service that meets your needs. … Inquire about special shipments. … Booking a pickup. … Track your parcel.